#WORD FOR MAC 2016 CRASHES WHEN SAVING ZIP#
#WORD FOR MAC 2016 CRASHES WHEN SAVING DOWNLOAD#

In the search box on the taskbar of Windows, type Control Panel and select it from the results.

If Origin crashes after launching, it may be caused by old MS DLLs. If you have not experienced a hard crash, but still cannot run Origin normally, go to Step 3.

To view the current status of logging, and to find the debug log file name and save location, use debug_log.

To turn on logging and re-write the log file at every Origin startup, use debug_log 1 instead.

The debug_log 2 command turns on logging and keeps 2MB worth of data between sessions.

To turn off the generation of the debug log file, run the script

Once the logging has been turned on by it can turn itself off automatically after you use Origin more then 5 times.Īdditional Notes: In Origin 2019 and eariler versions, To turn on logging, run the scriptĭebug_log 2 and the location of log file will be returned in the Script window.

Perform the steps that illustrate the problem.

Close Origin and then restart Origin to start the debug log file generation.

Type the following in the Script window and then press The Origin_Log.txt file and it's location will be returned in the Script window.

Select Window:Script Window to open the Script window.

You can send us the debug log file with steps below. If we have confirmed that minidump file does not help.

#WORD FOR MAC 2016 CRASHES WHEN SAVING ZIP#

It will save a *.dmp file, zip it and send to us.In the open dialog, right click on the Origin EXE file and select context menu Create Dump > Create Minidump.Unzip the tool downloaded in step 1, run procexp.exe.Start Origin, perform the steps that illustrate the problem.

#WORD FOR MAC 2016 CRASHES WHEN SAVING DOWNLOAD#

Download ProcessExplorer (an advanced Task Manager tool from Microsoft) from.

Minidump mechanism is a recommended method which can help us to investigate what went wrong in your Origin.Ĭreate a Minidump file and send to us with steps below. You can send us the debug information with steps as below If your Origin freezes, hangs or crashes without the Error Report dialog. If you did not see the Crash Report dialog, go to Step 2. Notes: Note that if you cannot directly send the crash report, you can click the What does this report contain link and export the crash report details as a zipped file and send the zipped file and any additional information to us later via email To send crash report to tech support, click the Send Report button when you encounter this dialog: OriginLab will investigate on the details and follow up with you if you left an email address. If you have Origin version 9.1 or higher, you could send crash report directly after you experience crash. Step 1: Send Crash Report via Error Report Dialog If you have experienced a crash or freeze - something that prevented you from saving your project - you may be able to recover the bulk of your work if Origin's Autosave feature is turned on.

If you try one of these solutions and it does not help, go to the next. These solutions are supposed to be used in the order in which they are presented.

If your Origin crashes, freezes, dialogs will not open, or is in some way not responding, here are some general troubleshooting solutions you should try. 6.18 FAQ-20 What should I do if my Origin crashes or freezes?

Word for mac 2016 crashes when saving